
What will it take for TSA to improve their breach procedures, including communication of the level of risk? No one knew anything, though passengers were tweeting away with indignation. The Port of Seattle was essentially silent during the event. Surely it is possible to provide announcements to airline personnel, airport workers and visitors to the airport to let them know how severe the problem might be: is it a "suspicious package?" Is it "entry through an exit?" Is it someone brandishing a weapon?
I'm speaking at a port event late in April and plan to raise this as an issue with Port staff. We need to do better, especially on putting everyone through the raise in blood pressure. To TSA's credit, there were many tweets about how courteous and sympathetic TSA personnel were on the re-screens.
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