Thursday, August 3, 2017

Transitions

I am sorry to report that the excellent operational risk magazine, The Risk Universe, has ceased publication as of June.  I wrote twenty articles for the magazine from 2012-2017, and am now looking to publish them in a single volume with permission from the publisher.

On the ASA Institute for Risk and Innovation side, we have 26 new research notes by 25 different authors being published into Reflections on Risk IV later this fall.  When the volume appears, we will have published our 100th research note!  In the meantime, you can read any of them on the anniesearle.com website in the "Research" section.

Meanwhile, I'm balancing operational risk writing and speaking with the highly volatile cybersecurity environment, especially as global uncertainty and challenges with North Korea and Russia abound.  I'm continuing to speak on conduct risk, which, to me, is like cybersecurity in that it rolls up to an overall operational risk framework.

Wednesday, April 12, 2017

Rites of Passage and Reputational Risk Examples

Welcome back to me.  I've neglected this blog for many months, as other activities ate my time.

I will try to do better going forward.

Seattle had a hard winter and and is still in the midst of a cold and rainy spring.  I chalked up two long rounds of bronchitis, then took a fall that hurt my back.  I'm 90% back now, and the possessor of a Teeter inversion board from which I can hang upside down three or four times a day.

 I've been walking more and working again with my personal trainer twice a week.  Through the winter and into the spring, I've continued to teach my classes and interact with my students.

This quarter I'm teaching an introductory operational risk and information seminar.   We have a court-side seat to any number of operational risks, but the one I'm amazed by this week is reputational risk.  United Airlines has once again managed to get featured on social media (the video) and traditional journalism as well.  When we think about why we're upset, it's not just the horrific treatment of the doctor who did not want to give up his seat -- no, it's also because we have now had a lesson in what an airline ticket contract looks like, and we realize absolutely that "it could have been me."  Jimmy Kimmel's video that emulates the oily marketing tone that United uses has it just right.  Like thousands of others, I won't be flying United again, no matter how cheap the ticket.

The other reputational risk story appeared a few hours ago in the Wall Street Journal, and discusses how KPMG has had to fire five partners, including the head of its audit practice for a breach in the confidentiality of which KPMG audits would be examined by its regulator, the Public Company Accounting Oversight Board.  Along the way in reading the article, we find that KPMG was Wells Fargo's auditor and never uncovered any wrongdoing in its sales practices. 

How do institutions like United and KPMG recover from such episodes?  How is our confidence in each affected by such news?  I'll be talking more about this topic in another couple of days when I write more about conduct risk in general.